Ambient music since 1998. Worldwide mail order and downloads.
1. These terms of sale apply to all goods supplied by FARFIELD Records, 40 Harrison Road, Southampton, SO17 3TJ “Supplier”
a) No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.
b) By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
c) The contract is subject to your right of cancellation (see below).
The Supplier may change these terms of sale without notice to you in relation to future sales. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
These terms and conditions are subject only to UK law.
2. Your right of cancellation
a) Music products. All music products may be returned within 7 days of your receipt for a full refund provided the packaging has not been opened. We are unable to offer a refund on any CDs that have been opened except in the case of faulty products.
b) Other products may be returned within 7 days of receipt if they are unused and in their original condition. You may carefully open packaging to inspect products such as CDRs or labels but we cannot accept returns where some of the pack has been used - except if the product is faulty.
c) Return postage. We are unable to offer refunds of your return postage costs except in the case of faulty goods or incorrect goods sent. Return postage refunds, when available, will be limited to the cheapest reasonable return postage method available (i.e. if you decide to send by same day courier don’t expect us to pay for it!)
d) Request a return. To request a return please visit:
Our support ticket system and fill out the Return Request form with your name, address and original order number.
Returns requested after 7 days of receipt will not be processed.
Be sure to get a certificate of posting from the post office in case of lost or damaged post.
PLEASE NOTE: Goods cannot be returned without an RMA number, which we will provide for you to write on your package. Do not send your package until we have sent you the RMA number.
3. Invoices. We generally do not send invoices unless it is obviously for business use. If you require an invoice for your business in addition to the
automated receipt emailed to you, please contact us via our support system:
Our support ticket system
a) Delivery charges in the UK of £6.99 or over are made by Courier (City Link). The price includes 2 attempted deliveries by City Link. If they are unable to make the delivery within 2 attempts then a 3rd attempt may be booked with us for a charge of £5. You may also collect from their depot. Goods are generally returned after 5 days where delivery has not been possible.
b)UK orders sent out for delivery charges of less than £6.99 are sent by Royal Mail. If you are not available when delivery is attempted they will leave a card with phone number for you to ring to organise re-delivery. Un-collected parcels are usually returned after 3 weeks.
c)International deliveries are sent via Royal Mail Airmail or International parcel service. Your local delivery service will make the delivery.
d) Supplier is not liable for re-delivery costs should goods be returned to us.
e)We are not liable for lost goods where an incorrect or imcomplete mailing address has been given.
VAT. Prices displayed exclude VAT. All orders including downloads to EU member states will be charged VAT at 17.5%. We reserve the right to charge the VAT to your card where an order is made in the EU but a non EU mailing address is given in order to avoid VAT.